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General Information

On sale dates

Rod Laver Arena and Hisense Arena series packages
On sale from 9:00 am (AEST) Wednesday 6 October 2010 until 5:00 pm (AEST) Sunday 10 October 2010

Rod Laver Arena and Hisense Arena single session tickets and ground passes
On sale at 9:00 am (AEST) Monday 11 October 2010

Warning: Always ensure tickets are purchased from:

· Ticketek (Official Ticketing Agent)
· An Official Australian Open Tour Operator
· An Official Australian Open Hospitality Package

Failure to do so could mean that access to the Australian Open is denied.

“After 5” Ground Pass
An “After 5” Ground Pass ticket will be available for the 2011 Australian Open. The “After 5” Ground Pass will provide access to the Australian Open from 5:00pm for all sessions between 17 January until 22 January 2011. This ticket is perfect for patrons attending after work and includes access to all outside courts.

“Any 5 Day” Ground Pass
An “Any 5 Day” Ground Pass ticket will be available for the 2011 Australian Open. The “Any 5 Day” Ground Pass will provide access to any five days of the Australian Open. The ticket provides a discount on multiple sessions and is great to see all the outside court action. Please note that this ticket CANNOT be upgraded to a reserved seat in Hisense Arena or Rod Laver Arena.

Child and Concession Policy

The following child and concession policy applies to the Australian Open 2011 to be held at Melbourne Park Tennis Centre, Victoria.

Child Policy
• Children aged 3-16 as at 1 January 2011 are entitled to purchase a Childs reserved seat ticket.
• Children aged 2 and under as at 1 January 2011 are entitled to enter the events at no charge; however they must not occupy a reserved seat.
• Persons aged 17 and over as at 1 January 2011 are classified as an adult, unless they hold valid Concession identification.

Concession Policy
A person must have the appropriate form of concession to purchase a concession reserved seat ticket.
They must present the relevant concession documentation at point of purchase and upon entry into the event.

The following are accepted forms of Concession for the purchase of tickets:
a. Student Cards: Full-time Secondary Students, Full-time Tertiary Students.
b. Pensioner Concession Card: Aged (AGE), Bereavement Allowance (BVA), Carer (CAR), Aged Blind (AGE BLIND), Parenting Payment (single) (PPS), Disability Support Pension (DSP), Disability Support Blind (DSP Blind), Partner Allowance (PTA), Sickness Allowance (SAL), Special Benefit (SPL), Widow Allowance (WDA), Widow Pension (WID), Wife Pension (WFA/WFD/WFW), Newstart Allowance over 60 years (NSW/NMA), Mature Age Allowance (MAA), Mature Age Partner Allowance (MPA), Newstart Allowance (NSA), Parenting Payment (PPP/PPS).
c. Veteran Affairs and TPI
d. Health Care Cards: Exceptional Circumstances Relief (DR), Sickness Allowance (SA), Special Benefit (SL), Farm Help Income Support (FFR), Newstart Allowance (NS), Youth Allowance (YA), Newstart Mature Age Allowance (NMA), Parenting Payment (single) (PPS), Low Income (LI), Carer Allowance (CD), Partner Allowance (PA), Mobility Allowance (MO), and Widow Assistance (FA), Family Assistance (FA), Child Disability Allowance (CDA).
e. Personal Treatment Entitlement Card: Must be current. (Please check date carefully)

Tennis Australia recognises the Companion Card program.

Prohibited items

For the comfort and safety of patrons and players, and/or pursuant to the Major Events (Crowd Management) Act 2003 (‘Act’), the following items are NOT allowed into Melbourne Park:
Alcohol; animals except service animals (e.g. seeing eye dogs); any item that could be used as a weapon; beach balls and other inflatable devices; audio recorders; bicycles, scooters, skateboards and roller-blades/skates; camera tripods, monopods, telephoto camera lenses with a focal length capacity greater than 200mm; video cameras & handy-cams; drink & food cans; chairs & stools; eskies & hampers; fireworks; frisbees; helium balloons; glass (including bottles); large containers in excess of 1.5 litres; flags, banners or signs larger than 1.2m wide or with handles longer than 50cm in length; musical instruments &/or amplification equipment; unauthorised advertising or marketing material or flyers; laser pointers, distress signals, whistles or loud hailers; dangerous goods and any other item prohibited by legislation.

Prams and strollers

Prams and strollers are not permitted in seating areas. During the Australian Open there is only limited storage at Hisense Arena Information Desk for the cloaking of prams whilst HA remains open. The MOPT forecourt cloaking desk, outside the gates can also be utilised.

Restricted view and restricted leg room seats

Seats in the front two rows of Rod Laver Arena (RLA) are sold as restricted view, as handrails and signage partially obstruct a patron’s view of the court. Seats in Row PP in RLA have restricted leg room, compared to all other rows in the arena.

Ground passes

A Ground pass ticket will be available for the 2011 Australian Open. Ground pass tickets entitle access to all outside court action including Margaret Court Arena (subject to avaibility & scheduling).