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Disability & Special Needs

How to book tickets
To purchase special needs tickets for the Australian Open please call the Australian Open special needs office on +61 3 9286 1208 or email enhancedseating@mopt.vic.gov.au.

Telephone: +61 3 9286 1208
Fax: +61 3 9286 1653
Email: enhancedseating@mopt.vic.gov.au
Agency Bookings: Bookings can be made in person at Ticketek agencies across Australia and New Zealand.
Mail Bookings:
Australian Open Disability Bookings
C/- Melbourne & Olympic Parks
GPO Box 4611SS
Melbourne Vic 3001

NB – IMPORTANT
* Disability bookings are processed on the on sale days in order of receipt.
* All major credit cards accepted.
* Cheques and Money Orders are accepted for phone, fax and e-mail ticket orders; however
payment must be received within 7 days of booking. Cheques to be made payable to TICKETEK PTY LTD.

Disability Map
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Access Information

ROD LAVER ARENA AND HISENSE ARENA – RESERVED SEATS
Please advise your exact seating requirements at the time of booking. Every effort will be made to accommodate your request, subject to the availability of appropriate seating and ticket limits.

Seating is available for:
* Patrons using wheelchairs
* Patrons who are vision impaired
* Patrons with limited mobility
* Patrons who require the use of a hearing loop
* Patrons requiring shade due to a medical condition

GROUND PASSES
Accessible seating is available in Margaret Court Arena and all show courts; but cannot be reserved. Staff will direct you to designated areas within these courts. These seats are subject to availability. Please refer to the Disability Access Map for location of viewing platforms for wheelchair users.

CAR PARKING
Car Parking, if required, must be booked at the same time as your tickets. Limited spaces are available in the Rod Laver Arena undercover car park (entrance B).

A car park voucher will be supplied with your tickets. This voucher must be presented with payment on arrival to the car park attendant. Lost car park vouchers will not be replaced.

A disabled car park sticker is required and must be displayed on the car at all times. The cost for car parking is $15.00 per day/night session. (inc GST.)

Additional disabled car park spaces are available on Olympic Boulevard in front of Hisense Arena, however these spaces cannot be pre-booked.

COMPANION CARDS
Companion Cards are accepted at the Australian Open.

If a companion card ticket is required, then the companion card must be presented at the time of booking and also carried with the disabled person when attending the Australian Open.

For more information please call the Companion Card Information Line 1800 650 611 or go to www.companioncard.org.au.

To book companion card tickets please call (03) 9286 1208

ACCOMPANYING PATRONS / CARERS
When purchasing disability seats we are able to accommodate one adjacent ticket for an accompanying carer/patron. Additional seats may be ordered at the time of booking, subject to availability and ticket limits, and every effort will be made to allocate these extra seats as close as possible to the disability seats.

PICK-UP/DROP OFF POINTS
A pick-up and drop off zone is available outside the front entrance to Hisense Arena on Olympic Boulevard. An access lift is located in the front forecourt entrance of Rod Laver Arena, which provides access to concourse level.

EQUIPMENT HIRE
If you need a hand getting around at the Australian Open, mobility equipment is available for hire at the Melbourne Mobility Centre, including wheelchairs, scooters, electric wheelchairs, walking frames and children’s strollers. We are located in the car park at Federation Square. If you would like to make a booking please call us on Freecall: 1800 735 266 or TTY: 9650 9316 or email: bookings@melbournemobilitycentre.com.au